"Care by Building Managment"

About: University Hospital Of North Durham

Anything else?

Attending out patients, I had to pass 2 men drinking cans of beer while they were on the hospital land and using the external walls of the A&E as a toilet.

1 hour later, leaving via the main hospital doors, I had to pass through a few people (all women) SMOKING!

Finally the men and cans next to A & E were gone, but the wall used, had not been cleaned by culprits nor staff!

Do you not care?

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to Outpatients at University Hospital North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774