"Excellent care."

About: Royal Free Hospital

Anything else?

I walked into A&E and was kept in bed for an operation and a week of treatment and care.

The professionalism of all staff of all levels was exemplary, as was the kindness and care given to to me. I was consulted on every decision and everything was explained to me. The areas I saw were kept very clean.

The food, while healthy and filling, was not very nice (although breakfasts and puddings were OK), and choice had always diminished by my (far) end of the ward. The catering manager took time to come around and ask patients what we thought of the food, and discussed my complaints with me and asked for details so he could follow them up. They are clearly trying very hard - but what can hospitals do with the minuscule amount they have to spend on food (my excuse not his)?

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Response from Royal Free Hospital

Hi Richard. Thank you for taking time to give us feedback on your recent experience at the Royal Free. We have passed on your feedback to the A&E team and orthopeadics team. The patient environment team are working hard to improve the food throughout the trust and from April a new range of fresh soups and salads will be available to patients on wards. The team are also working on widening the selection of breakfasts available to patients.

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