"Out of hours GP appointment"
About: Harmoni / NHS 111 Harmoni NHS 111 WD18 8YA
Posted by Wandsworth Resident (as ),
After calling 111 and answering a number of questions, I was offered an out of hours GP appointment at my local hospital. However, unbeknownst to me the 111 advisor had taken down my telephone number incorrectly and subsequently telephoned me back but got a wrong number. She consequently did not confirm my appointment at the hospital. When I arrived for my appointment, there was no record of it and I had to wait a further 3 hours for a new appointment. There seems to be a flaw in the procedure here, which can leave patients without an appointment that they think they have arranged and that has been confirmed for them.