"Terrible telephone service"

About: Medway Maritime Hospital

Anything else?

It took three attempts to get put through to the correct extension. The web page gives a telephone number that is actually a call centre who put me through to the wrong number. I had to phone again through to the main reception which rang for ages. Tried again before getting to a receptionist who put me through.

If you list telephone numbers on the web please at least clarify that this is not the direct number and educate your call staff to use the correct numbers and improve their customer service attitude.

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Responses

Response from Medway Maritime Hospital

I am sorry to hear that it took you three attempts to get put through to the correct extension number. We do regularly review phone numbers on the website to ensure they are up to date and do apologise that an incorrect number is posted on this occasion. I will look into this and ensure the correct numbers are available.

Yasmin Khan

Head of Communications

01634 833852

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