"Lack of care for he elderly"
My grandmother of 91 was taken my ambulance to A & E. she had been suffering with pneumonia and had trouble breathing. We arrived at 15.30 and had to wait over 40 mins for a cubicle. She was seen by a doctor by 5 and was told she would need to to be seen by the medical team. She was not seen by anybody or spoken to, not offered any drink. A very nice porter got her a cup of tea, this is against any government guidelines!. There is nowhere in this hospital to get a hot drink after 8pm. No snacks nothing. Fortunately I was with her and had to visit the local garage to get her food. There were numerous doctors on desks but nobody was interested in us. Even after asking nurses several times we were still ignored. They said there were emergencies even if this is the case surely this lack of care is not acceptable. She was eventually told at 22.30 she would need to stay in and transferred to a ward so I eventually left her at 23.00. I was aware that several wards had Norovirus but would have thought as they were transferring patients this ward would have been clear but NO. The ward was closed the following day with Novovirus!!!! Unbelievable she was going to be transferred to a special chest ward but is now confined to a short stay ward with a highly contagious virus. They need to get a grip on this and stop people strolling through this hospital. Absolutely disgusting. If your elderly and on your own DO NOT visit this you will be ignored.