"Poor service"

About: Leighton Hospital

Anything else?

General very poor service asked nurse to fill my water when she was standing next to water she refused said it was not her Job just an example of the servise that they give. panic button seems to have a twn minute delay before any response

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Response from Leighton Hospital

Thank you for taking the time to raise your concern. I am very sorry that this was your experience on the wards during your hospital stay.

Your concern will be discussed with the staff to reinforce the importance of re-filling water jugs, which is the responsibility of all staff.

If it would help to discuss your concerns with me in more detail, then please contact me via the hospital switchboard on 01270 255141, bleep 3124 so that I can offer my support to ensure that appropriate care is provided.

Loraine Cornes, Matron Emergency Care Division

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