"I wouldn't be worried if returning in the future"
About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
When arriving at A&E at around 4:00am, the lady on reception (whose name I didn't catch) was fab. After signing me in she went and fetched a wheelchair and took me into the A&E dept. I hadn't once mentioned how much pain I was in or asked for extra assistance, she knew what was wrong and wanted to help, I'm so grateful she took the time to do that.
Unfortunately once in A&E I was left for around an hour in a cubicle in a lot of pain and other issues I don't care to mention. I did have to shout to a member staff to see me which I feel embarrassed about but it did work and after being seen and given blood tests etc, staff realised that I needed urgent attention and I was swiftly dealt with.
The ward I went onto was fantastic, attentive staff, and excellent quality of care. I truly couldn't fault the lovely doctors, nurses, HCA's, cleaners and caterers who looked after me. All of these people couldn't do enough for me.