"Great doctors - poor reception and staff"
Posted by Anonymous
I visited the A&E in the evening due to a sudden severe chest pain that made it difficult for me to breath and even sit straight.
When I went to the reception to tell that I am here for severe chest pain, I was shockingly told "You look perfectly normal to me. " When I said that I cannot breath normally and only doing so with my mouth and not nose, I was again told "you look perfect and dont seem to have any pain but I will just register".
I was surprised at how a medically unqualified staff was making a judgement on my condition and thinking I neednt be in A&E.
I was waiting for more than 3 hours without any doctor seeing me. When I went back to reception to ask how long will it be further before I can be seen, I was asked by another member of staff "if I have ever been to an A&E" and that "3 hours wait is normal in A&E".
I was shocked again at the response. Finally I was seen by a doctor after 3.5 hours. The doctor was very professional and showed empathy. I was given very strong pain killers and other medications for the chest pain and explained the nature and cause of the pain in professional manner.
I was finally out of the hospital after 4 hours of which 3.5 hours were just spent waiting in the reception.
Overall I found all the doctors to be professional but the hospital is let down by the rude behavior of the reception and other supporting staff. I hope the management takes this feedback seriously.