"Visit to the new North Staffs A & E Unit "

About: Royal Stoke University Hospital / Accident and emergency

(as a relative),

We waited for over 5 hours in the new unit to be seen on a Monday evening this February. After this lengthy wait and X ray, we finally get to see a clinician.

He was not aware that we had had an X ray so he went off to view it. My wife had a bad fall and we had already spent nearly 2 hours at the Heward walk in centre who sent us to A & E. He came back looked at my wife and after no examination at all said every thing was fine and to go home and take pain killers. This took all of 1 min and 20 secs.

Since this visit my wife has been in dreadful pain so I made an appointment to see a sports therapist who identified a problem with the tendons and nerves in her arm. He is now treating this at £40 per session. The new A & E facility looks good but looked to be under staffed with no clinician apparently having time to make a proper examination. I shall be taking this issue to the Ombudsman.

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Responses

Response from University Hospitals of North Midlands

Dear Marcus 01,

Thank you for taking the time to post this comment. I am sorry that you feel you had a bad experience at our Emergency Centre.

I would like to talk to you about your comments and see if I can help in any way. If you feel you would like to discuss the issues you have raised, please give me a call on 01782 555061.

Kind regards,

Magnus Harrison

Clinical Lead, Emergency Centre