"I felt like an inconvenience. "

About: Good Hope Hospital / Gynaecology West Midlands Ambulance Service NHS Foundation Trust

(as the patient),

It has been two years since my awful experience and it still affects me now. I was 19 and collapsed at 4am in agony, throwing up everywhere, and passing out. The paramedics found me on the floor covered in sick and one kept telling me there was nothing wrong with me, that I was being a baby, and that he didn't want to take me to hospital even after I insisted. Then he sat with me in the ambulance for 30 minutes stationary telling me I shouldn't go.

When I got to the hospital I was left with no answers, absolutely terrified. Then I heard doctors and nurses outside talking about an Ectopic pregnancy which scared me more but no one would speak to me. An insensitive doctor then came into me and said 'Oh by the way, did you know that you are pregnant? And we think it's Ectopic'. I didn't even know I was pregnant and luckily knew what an Ectopic pregnancy was because no one explained it to me. While I was still in shock he left again without waiting for an answer.

Briefly I will explain what happened in the next few days; I had to wait 6 hours for any sort of painkiller and I was in agony. Luckily I have a high pain threshold yet I was still writhing in the bed. I remember the two nurses that were nice very well because I felt every one else was vile to me. No one realised I had massive blood loss from rupture to the point of passing out frequently until after my operation and then they said there was no point doing anything about it now. They left a piece of bag in me during the operation which they can't find. I needed a wheelchair to get to the toilet but then while I was in there they took it away and I had to get back myself while passing out. I didn't have a buzzer and had to disturb others when I needed help. They kept forgetting for hours to change my drip. They told me they were monitoring my urine but they weren't, and before my scan they kept telling me I was making it up and looking for attention. Then after my operation they told me to go home without any money in the middle of the night, without any explanation as to why it happened.

I still want to know why they think I had an Ectopic pregnancy, because beforehand they were saying I was so healthy they didn't understand it, and after the operation I was told nothing. Now I'm scared that whatever was wrong with my left tube is wrong with my right, but I was told nothing. I have been to this hospital again about agonising shoulder pain (which I had when I was pregnant) and they have told me I am imagining it and am being stupid. This experience will stay with me always. I'm so fed up of this hospital I will never go again, and recommend it to no one.

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Thank you for your feedback and I am sorry to hear of your experience. I would be grateful if you would consider contacting the Patient Experience Team on telephone number on 01384 246366 or via email at pals@wmas.nhs.uk so we can discuss your experience and investigate your concerns.

Kind regards

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Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Rosei 134

I am really sorry to hear of your dreadful experience, I would welcome the opportunity to talk with you and offer any help and advice that I can. If you wish to contact me I am available via the Patient Services Team on 0121 424 0808.

Kind regards

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