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A&E

Story from nhs.uk

"A&E"

About: Pilgrim Hospital

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My husband who is an insulin dependant diabetic for 27 years had a bad fall on the 28th Feb.He sustained an injury above his left eye which immediately swelled to a large size.I phoned our local surgery and they told me to take him to A&E.As I have just had foot surgery and cannot walk very far I called for an ambulance.My husband is 73 years of age and suffers from every side effect of long term diabetes and has also had 2 mini strokes which has left him with extremely bad balance problems.I was worried that he might have fractured his skull or have a brain bleed.

But what I wasn't prepared for was a doctor from A&E phoning me and asking why I phoned 999 for an ambulance.Is this the the brave new world of the NHS when a layman has to decide whether an admission to hospital is necessary?

On the plus side a nurse was very kind to my husband and got him a sandwich and a cup of tea.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 19/04/2013 at 12:11
Published on Care Opinion at 14:21

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Thank you for leaving your feedback here at Patient Opinion - I have tried to find out why a doctor from A&E would contact you about having called an ambulance but have been unable to track this down. I am sorry this happened; as you say you had no other means of transport and were concerned for your husband and if anyone felt you were using ambulance services inappropriately I would suspect the paramedics would have mentioned this themselves. I am glad that this aside your husband was well cared for and thank you again for telling us about your experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Pilgrim Hospital 11 years ago
Pilgrim Hospital

Submitted on 19/04/2013 at 15:12
Published on nhs.uk on 20/04/2013 at 05:15

Thank you for leaving your feedback here at Patient Opinion - I have tried to find out why a doctor from A&E would contact you about having called an ambulance but have been unable to track this down. I am sorry this happened; as you say you had no other means of transport and were concerned for your husband and if anyone felt you were using ambulance services inappropriately I would suspect the paramedics would have mentioned this themselves. I am glad that this aside your husband was well cared for and thank you again for telling us about your experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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