"Minor Injuries Dept"

About: Uckfield Hospital

Anything else?

I had unfortunately swallowed a chemical by mistake. It had made my tongue and throat very uncomfortable and sore through out yesterday and last night. So much so that I had been kept awake with it. The male practioner on duty today was flippant, rude and non empathetic. Repeatedly saying it was a minor injuries dept, I am very aware of this and I honestly believed it was a minor injury to my throat. He could have just taken me to a side room and suggested I see a pharmacist instead of reducing me to tears by his rude and arrogant manner. I am of an age where I am very aware about wasting NHS time and resources, but to me if it was my mistake I still think I should have been treated with dignity and respect and he clearly did not do this.

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Responses

Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust

We're very sorry to hear about your experience at the Minor injuries Unit at Uckfield. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore extremely concerned to read your comments.

We would like the opportunity to discuss what happened more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01323 435886. In the meantime we will ensure your anonymous comments are passed onto the matron for Uckfield MIU.

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