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Care Opinion

X ray department outpatient

Story from nhs.uk

"X ray department outpatient"

About: North Tyneside General Hospital

Anything else?

I was seen and dealt with quickly and shown the utmost courtesy and standard of care.

My visit was only slightly tarnished by the high car parking charges.

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Responses

Response from North Tyneside General Hospital 11 years ago
North Tyneside General Hospital

Submitted on 04/03/2013 at 12:57
Published on nhs.uk on 05/03/2013 at 04:15

Dear Sir/ Madam,

Thank you for taking the time to get in touch.

Ensuring our patients receive excellent care whilst being treated with dignity and respect always is a top priority for us, so it is encouraging that this has been your experience during your recent visit. We will also ensure that your kind and thoughtful feedback is passed onto those concerned in our radiography department. It will mean a lot to them.

You also mention your frustration over car parking charges. Whilst we naturally understand this, we’d want to share that these charges are essential to ensure we can continue to maintain our car parks to a high standard. We’d also want to reassure you that these amounts are in line with other NHS trusts in the region and that any excess monies are used towards patient care.

Thank you once again for getting in touch.

Yours sincerely

Annie Laverty, Director of Patient Experience

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Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 10 years ago
We have made a change
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 04/04/2014 at 22:31
Published on Care Opinion on 07/04/2014 at 09:22

picture of Annie Laverty

Just to update you on the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,

Annie

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