"exellent appointment"

About: Queen Victoria Memorial Hospital

Anything else?

I had an appointment to see a consultant for knee problems

on arrival I had to check in at the reception desk, the receptionist

made you feel at home right away, she was very cheerful which

I felt was a good start, I was then greated by one of the nurses

that was involved with the consultant (also very chirpy) she told me

that X-rays were required and guided me in the right direction.

I was seen withun five minutes (great service) and went back to waiting room,

Within another 5 minutes, I was called in to see the consultant,

I was made to feel at ease and was examined, the consult also gave reasons

for the checks and explaining what was going to happen when I get to have

some keyhole surgery..... very impressed with the outcome of my appointment.

Thankyou all at the Queen Vic.....

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Responses

Response from Karen Edmunds, Head of Patient Experience and Public Engagement, Engagement Team, Kent Community Health NHS Trust

Hello Mick, thank you so much for taking the time to tell us about your experience. I'll make sure that the Orthopaedics Team at the Queen Victoria Memorial at Herne Bay get to see your lovely comments. It's always a boost for the staff to get such postive feedback.

Best wishes

Karen

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Response from Queen Victoria Memorial Hospital

Thank you for taking the time to give us your feedback. We're pleased you had such a positive experience. The Out-patient Clinic you attended and the X-Ray service is provided by East Kent Hospitals and I'm sure they'll be pleased to hear your feedback.

Best wishes

Customer Care Team Email: kcht.cct@nhs.net Tel: 0300 123 1807

Kent Community Health NHS Trust

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