"Good stroke care but unhappy with DART"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ Royal Devon & Exeter Hospital (Wonford) / Stroke care Royal Devon & Exeter Hospital (Wonford) Stroke care EX2 5DW
Posted by Annie T (as ),
My GP referred me to the Stroke Clinic in Exeter via the Devon Access and Referral Team (DART).
It took DART over a week to respond asking me to contact them for an appointment. I phoned and was dealt with by a young man who kept me ages on the phone referring to my notes and having to refer back to them when I queried a point as he'd forgotten. Then he had to go to his supervisor and came back saying that he would have to fax the Stroke Clinic for an appointment which he said would take another week.
By this time I was not amused stating by that time I could be dead but just accepted that I'd have to wait.
Speaking to my daughter, a GP, about the wait she advised I ring the Stoke Clinic direct for an appointment which I did and was seen the next day. Whilst making my appointment I was told they didn't have any information regarding me at all (no fax from DART) so the secretary had to glean all this from me and my GP. On reading the Clinic's letter they advise that they should be phoned directly and would be given an appointment the following day or if on a weekend the next appointment day. Obviously my doctor and DART didn't do this.
On having my appointment at the Royal Devon and Exeter Hospital I couldn't have been dealt with any better. My congratulations to this hospital on their efficient and lovely staff especially Terri, the Stroke Clinic Secretary and Dr Sword.