"Hospital Comment"

About: Queen's Hospital (Romford)

Anything else?

After 20 days of excellent life saving care in Critical Care, ITU and HDU my father in law was transferred to Clementine B. He has been there for 24 hours and because the tube feed he was on in ITU has not been authorised - he has not been fed! I am currently unable to visit him but family members have been there and raised concerns about the staffing levels on the ward but were told by the ward sister they were sufficient during the day and he would have a 'special' at night. He has to our knowledge had one fall in the first 24 hours. The ITU outreach nurse on checking him requested fluids as his heart rate was high. He had to wait until a nurse was free.

I cannot praise enough the staff in critical care and so many others in ITU and HDU but wonder if the life saving treatment he received will be undermined on the wards. During 20 days in ITU we got to know other families who had a family member in ITU because of the lack of care on the wards. I hope my father in law is not going to be another sad case we read about in the papers. I hope somebody reads this.

Ann Brown

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Response from Queen's Hospital

Dear Ann Brown,

Thank you for taking the time to share your family’s experience of Queen’s Hospital.

I do appreciate your kind comments about the staff that cared for your father in law in Critical Care, ITU and HDU. People are often quick to tell us when their care has not gone well and I am delighted to be able to pass onto our staff your kind comments of your experience.

I was very concerned to read of your father in law’s experience in Clementine B and would appreciate the opportunity of looking into the points you have raised. It would be useful if you could provide some more information to enable an investigation to take place.

Should you wish to discuss this matter further please contact a member of the Patient Advice & Liaison Services (PALS) on 01708 435454 or email PALS@bhrhospitals.nhs.uk

Yours sincerely,

Judith Douglas

Deputy Director of Nursing

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