"Care following subarachnoid haemorrhage"

About: East Midlands Ambulance Service NHS Trust John Radcliffe Hospital / Neurosurgery Kettering General Hospital / Trauma and orthopaedics

(as the patient),

I was initially admitted via A and E at Kettering general where a CT scan was clear but lumbar puncture indicated brain bleed.

I was transferred to the John Radcliffe, West Wing Neurosciences Oxford, by ambulance which was a pretty harrowing journey.

Impressed at having my own room, and bathroom, clean modern and thoroughly wonderful Neurosciences dept.

Whilst it was a horrible and frightening experience, I am thankful beyond words to have been there. A place that I now know to be amongst the best in the world.

The place gave me confidence in its modernity, cleanliness and above all standard of care generally.

I had my own room and ensuite, and although I moved rooms several times - due to different levels of care needed i suppose - it was all done smoothly. (My last night was spent in a 4 bedded bay, with less attentive nurses, but I suppose I had been spoilt.)

I particularly remember two male nurses "Bill" (not his real name- he was Greek) and Andre. These were particularly wonderful to me.

Even the cleaning and catering staff were all lovely and the food - was an important part of the day, there was always something on the menu which I fancied, and usually received what I was expecting.

My neurosurgeon for the SAH coiling was Dr Rufus Corkill and my Consultant was Mr Alex Green. Quite honestly they saved my life

I was extremely grateful to have received all the treatment, care and attention that I did. I would say there was an element of LOVE about it, from all to me and from myself.

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Response from Oxford University Hospitals NHS Trust

Thank you for taking the time to post your inspiring story of your battle with a very serious illness which was treated successfully by our renowned neurological specialists in the west wing neurosciences division.

Our patients are at the very heart of everything we do and it is always reassuring to hear positive feedback because it shows us that our patients are benefiting from the practical implementation of our core values “delivering compassionate excellence”. We were particularly interested in your comment about the element of ‘love’ which we would argue is a very good indicator of compassion.

Our collaboration with the University of Oxford also underpins the quality of the care that is provided to all patients which includes the delivery of high-quality research bringing innovation promptly from the laboratory bench directly to our patients. We also work closely with Oxford Brookes University to ensure that the compassionate approach is threaded through all our educational programmes.

We are aware that being in hospital can be a very daunting experience and we continually work hard on improving the patient experience. We are delighted that as well as being pleased with the treatment you received, you also felt comfortable in modern, clean en-suite rooms whilst being looked after by compassionate friendly staff.

We look forward to passing on your thanks to the staff involved and hope that you continue to progress well.