"reception staff"

About: The Walton Centre

Anything else?

Some of the reception staff are very aggressive on the phone and in person. Considering they are dealing with some very ill patients theynt have any cohnsideraion for peoples feelings and are very rude

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Responses

Response from Fran Seagreaves, Customer Care Manager, The Walton Centre NHS Foundation Trust

Dear Ms Billington

I am sorry to hear that reception staff have been rude to you. I would be most grateful if you would advise if it was the main reception or out patient reception staff who you found to be rude so I can inform their Line Manager. If you would like to discuss this further, please do not hesitate to contact the Customer Care Team on 0151 529 5530.

Best wishes

Customer Care Team

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Response from The Walton Centre

Thank you for taking the time to post your feedback. The Walton Trust has taken a note of your comments and has given this feedback to the relevant Managers, and to take action where necessary. We are keen to develop our services and this information is helpful for us to continue to improve our patient experience. If you would like to provide us with any further information or feedback you can contact us directly at customer.careteam@thewaltoncentre.nhs.uk and on 0151 529 5530/5517/4641/6100.

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