"not happy with experience at fracture clinic"

About: East Surrey Hospital / Trauma and orthopaedics

(as the patient),

I had an appointment at the fracture clinic. I got seen on time. the doctor that was meant to examine me was rude. I felt like they didn’t know what they doing, asked me to find the fractures as they could not find them told me there was nothing wrong with it then told me to stay off it for 5 more weeks as the fractures need time to heal. they never even examined my foot,they seemed more interested in asking partner to look at the x-ray

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Responses

Response from Susan Aitkenhead, Chief Nurse, Executive Team, Surrey and Sussex Healthcare NHS Trust

Dear acelondon

I am sorry to hear of your poor experience as we strive to ensure that all our patients receive the best care possible. If you would like to contact me at susan.aitkenhead@sash.nhs.uk - I will investigate this further.

Kind Regards

Susan Aitkenhead

Chief Nurse

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