"Children's ward 14 fantastic, receptionist at A& E..."

About: Leicester Royal Infirmary

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My daughter attended out of hours doctor with a bad mastoid infection, the G.P phoned ahead to the ENT consultant and gave me a letter to pass on to him, he was waiting for us to get to the hospital. On entering A&E I passed the letter to the receptionist, stating the ENT consultant was waiting for us. She was rude, abrupt and kept us waiting an hour with a very sick child, as we HAD to be booked in via the system despite me having already seen a doctor and having a letter stating the problem and serious nature of the problem. This delay could have caused the illness my daughter had to become septicaemia.. I am disgusted with her attitude and treatment of me and my child

However, I have given the ward 14 top marks, the staff; nurses, doctors, consultants, cleaners and porters, ALL staff were wonderful, kind, friendly and helpful in what was a very stressful and worrying few days. They surely are a credit to the hospital and I cannot thank them enough. Although my whole experience was marred by the receptionist at A&E I would recommend the hospital for all other problems. Both my daughters are awaiting grommets at the Royal, my experience of their day surgery ward is also very good, and I highly recommend.

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Responses

Response from Leicester Royal Infirmary

Thank you very much for taking the time to leave some feedback about your experience with your daughter. The praise you give for staff on ward 14 is wonderful, they will be really pleased to read your kind words.

However, we're disappointed to hear about the receptionist in A&E who you say was rude. this is not acceptable. We will certainly pass this feedback onto them.

We hope that your daughter has made a good recovery.

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