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E&A department, haven't seen fracture on xray

Story from nhs.uk

"E&A department, haven't seen fracture on xray"

About: The Princess Royal Hospital (Telford)

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Doctor didnt' see fracture of my left hand. I had xray and was discharge as no fracture. Few weeks full of pain, different hospital seen it after 6 weeks after accident. Total defeat. 11 months treating -(doing nothing), now I am waiting for operation...too long....

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Responses

Response from Lesley Anne Jones, Patient Advice and Liaison Officer, Shrewsbury and Telford Hospital NHS Trust 11 years ago
Lesley Anne Jones
Patient Advice and Liaison Officer,
Shrewsbury and Telford Hospital NHS Trust

Submitted on 04/03/2013 at 15:09
Published on Care Opinion at 15:17

Thank you for taking the time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned.

Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01952 282888 or visiting their office in the Main Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Mrs L. A. Jones

Patient Advice and Liaison Officer

Princess Royal Hospital

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Response from The Princess Royal Hospital 10 years ago
The Princess Royal Hospital

Submitted on 26/10/2013 at 11:18
Published on nhs.uk on 27/10/2013 at 03:00

I am really sorry to hear that you have not been happy with your experience and very much hope that this has now been resolved.

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