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Patient Experience Officer 5*

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"Patient Experience Officer 5*"

About: Newark Hospital

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After becoming frustrated at being unable to speak with the department I needed to, I was passed onto a Patient Experience Officer to help resolve the situation. They immediatley took ownership and control of the situation and communicated regularly and efficiently with me until the situation was successfully resolved.

But it didn't end there... as I then required further medication for my son, due to changing the appointment time (at our request) for the review with the doctor, they and the doctor arranged for the medication to be sent to our home and when I asked for it to be sent to work instead, this was duly obliged.

So a big thank you to the officer and doctor for first class customer service - an absolute credit to the Trust.

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Responses

Response from Newark Hospital 11 years ago
Newark Hospital

Submitted on 01/03/2013 at 13:32
Published on nhs.uk on 02/03/2013 at 04:15

Thank you for posting a comment on the NHS Choices Website. Your kind comments have been passed to all staff concerned.

Should you require further assistance please do not hesitate to contact us:

By e-mail – Pals.nwk@sfh-tr.nhs.uk

By telephone – 01636 - 685692 (answer service available)

By post – PALS, Customer Services, Newark Hospital, Boundary Road, Newark, Notts., NG24 4AG.

You can also call in to see us as we operate a drop-in service. The department is located in the main entrance of the hospital.

For information our opening times are Monday to Friday (excluding Bank Holidays) from 8.30am to 5.00pm.

Kind regards

Patient Advice and Liaison Service Team

Customer Services Department

Newark Hospital

Sherwood Forest Hospitals NHS Foundation Trust

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