"I felt very confident in the care I was receiving"

About: St George's Hospital (Tooting) / Accident and emergency

(as the patient),

I was physically sick for the first time in my pregnancy at 17 weeks and then developed a really sore stomach and back ache on the right hand side of my body. I tried walking off the pain but it became worse and I also became faint.

My husband rang my midwife team as we thought we should as a first point of call and had to leave a message. I was feeling awful and so he rang the birthing centre (probably not the best thing to do but we were worried and had not had a response from the midwife team) and they said to go to A&E.

We arrived at St. Georges A&E and when seen by the clinicians from a final year student nurse who gave me an initial saline injection when I was feeling at my worst to the consultant who checked the junior doctors diagnosis when I was feeling much better. I felt very confident in the care I was receiving. I was looked in on by a number of clinicians and kept up to date as to what was going on frequently. I was feeling much better by the time the consultant came to check on me.

I was still glad we had made it to A&E but felt somewhat guilty that I had wasted the clinicians time. I would like to highlight that never at any time was I made to feel like I had wasted anyone's time despite being fine on check out.

I would have preferred to have not bothered A&E but have seen a midwife as we originally thought we might be able to do and if they had thought it was serious then been sent to the A&E department. This is maybe something the NHS needs to consider rather than Wandsworth NHS alone.

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Responses

Response from St George's Healthcare NHS Trust

Thank you very much for taking the time to post positive feedback about your recent experience at St George’s Hospital. Your kind comments will be passed on to the emergency department and your comments about contacting a midwife will be passed onto the midwifery team.

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