"I don't think my doctor sent off the referral"

About: Tamar Referral & Appointments Centre

(as the patient),

On initial appointment with GP was told I would be referred to hospital for consultation. I have not given a referral from and presumed I would hear directly from the hospital.

After 4 weeks I telephoned for new appointment at my surgery and asked about my referral as I had not heard from the hospital. Was told from the receptionist that she would leave a message for the doctor to ring me the next day.

When the doctor rang I was told I had not been referred as promised and given an apology but no explanation or reason. The only thing that came to mind was the pressure of work. Doctor said they would contact Tamar Referral Centre as soon as possible. I asked if I could have the telephone number to enable me to check at a later date that this had been done.

The outcome of this has caused me an extra four weeks before I can have a consultation at the hospital.

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Response from Gemma Smith, Tamar Referral & Appointments Centre (TRAC)

Dear ‘Jolly792’,

Thank you for taking the time to share you comments about your referral, I can only apologise that in this instance your referral was not as straight forward as it should have been. It would seem your referral did not follow the normal process. I am pleased to hear that your GP was able to initiate the referral quickly and contacted the TRAC team.

We work closely with local GPs and would be happy to feedback your comments if you would like us to. If you would like to, you can contact me on 01626 883712, I work Monday to Friday, from 9am to 5pm. You can also email me directly at cab.helpdesk@nhs.net.

Best wishes

Gemma Tremlett

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