"An example of poor practice"

About: Royal Derby Hospital

Anything else?

Step 1: Lose the letter we handed you from the WiC within 5 minutes of us arriving at MAU

Step 2: Fail to offer a drink for 3 hours

Step 3: Failure to explain what was happening

Step 4: Following admission at 1am failure to provide a water jug or any other drink until 7am

Step 5: After marking patient not able to mobilise alone failed to offer any assistance for moving

Step 6: Rapid exit from room by HCA when patient started crying because no-one would say what was happening. No explanation of the process offered even when directly asked

Step 7: Assumptions made about sexuality

Step 8: Despite recording Agnostic offered Holy Communion

Not to mention handover meeting conducted where other patients could hear details of cases (enabling us to identifying a fellow patient as someone living on the same street). Nowhere to get coffee all evening. Nowhere to by sanitary products when pt admitted.

I am an NHS employee at another organisation and I am disgusted to be associated with the NHS at all after this weekend.

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Responses

Response from Royal Derby Hospital

Firstly, thank you for taking the time to give your feedback. We aim to provide patients with a positive experience whilst in our care and are sorry to hear that your recent experience at the Royal Derby Hospital did not meet your expectations. We would like further information about how and why this was the case, so we can make any necessary changes. To enable us to do this can you please contact our PALS team on 0800 7837691 or email dhft.contactpals@nhs.net to provide further details. Please be assured that we treat your comments very seriously.

J. Roberts, Communications.

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