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The service is awful!

Story from nhs.uk

"The service is awful!"

About: Charing Cross Hospital

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It's the most awful experience here! It spend me 4 hours to see a doctor because they missed the name on the list! I even keep asking how many people before me, the receptionist woman said I havent been skipped, just need to wait a little while its normal to wait 4 hours! But actually they totally missed me. They even can't keep an order on the queue such a basic duty! Who know if they can make other mistakes.I will never come here.

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Responses

Response from Charing Cross Hospital 11 years ago
Charing Cross Hospital

Submitted on 25/02/2013 at 10:05
Published on nhs.uk on 26/02/2013 at 04:15

Imperial College Healthcare NHS Trust is very sorry to read of your experience at Charing Cross. It would be important to understand whether you were waiting to see a GP in the GP Walk in centre at Charing Cross or whether who were admitted to our A & E department? Further information will assist us to investigate the situation and we hope that you will contact the PALS service so this can be progressed. Please email PALS pals@imperial.nhs.uk or telephone 020 3313 0088.

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