"I miss my tea in the morning"

About: Lings Bar Hospital / Inpatient nursing and rehabilitation

(as the patient),

I’ve been very happy with the food. I’d like a cup of tea in the morning before breakfast. I miss my tea in the morning when I wake up.

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Responses

Response from Sara Jane Ashmore, Interim General Manager for Rushcliffe, Rushcliffe Locality, County Health Partnerships

Thank you for sending us your comments - I am sorry that you did not get your early morning cup of tea I am not clearwhy this would be as the wards all do provide a early morning drinks round at around 6.30 am each day and there is always a drinks round with breakfast. I would suspect that if you missed the early drinks round this may have been due to you still being asleep as the staff would not necessarily wake a patient to offer a drink unless they were asked by the patient to do so - not everyone appreciates being woken early even for a cup of tea and so staff have to make a decision on each morning.

Patients can always ask a member of staff for a drink at any point of the day or night and one will be made - the ward has a kitchen and has access to hot and cold drinks and snacks 24 hrs a day - I will share this with all of the wards so the staff can understand that it is important to check with a patient if they would like to be woken for a drink in the morning or not, so we can avoid and confusion.

Thank you again for taking the time to provide us with your feedback, we do appreciate it.

Sara Jane Ashmore

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