"Ward 31"

About: Darlington Memorial Hospital

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Arrived with my seriously ill mother after midnight, ward staff were ready and waiting and vigorously set about addressing her pain and launching investigations.

When it later became apparent that the situation was very grave, we were treated with respect and frankness by all of the ward staff. This included being fully included in the DNR decision, led by a consultant who made a special trip from Bishop Auckland to see us immediately.

When we wanted to take our mother home, the ward staff and Macmillan specialist nurses moved mountains to get everything ready.

My view is that Ward 31 represents everything that is good about the NHS, and I have no time for the local media.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your mother's recent admission to Ward 31 at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience, during very difficult circumstances, and that you are happy with the care your mother received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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