"Care for my 16 month old daughter"

About: Crosshouse Hospital / Trauma & orthopaedics Scottish Ambulance Service

(as a parent/guardian),

My daughter had had bronchiolitus in November 2012 so I recognised the symptoms when she started to struggle with her breathing at the beginning of February this year.

I called NHS 24 and after speaking to a nurse, an ambulance was sent for the paramedics to come and take a look at her. They were very professional, very friendly and compassionate, and took us straight into Crosshouse Hospital.

As soon as we arrived we were seen straight away by a very friendly and efficient nurse and once my daughter had been seen by the doctor, we were taken up to the Children's Ward.

The Sister, nurses and doctor we saw there looked after us very well and again efficiently, having the x-ray machine brought up to us as my daughter was put on oxygen. We were admitted and stayed 3 nights, with my daughter being kept on oxygen and given regular nebulisers and checks.

Every nurse and doctor who looked after my daughter was friendly, fantastic with her, so helpful and kept me informed. They made what was quite a traumatic and stressful time for my daughter and I, as comfortable and positive as possible. I felt confident that they had my daughter's best interests at heart and that she was receiving the care she needed.

I really can't thank them enough. A couple of days after we got back home, I was sent a copy of a letter that the doctor from Crosshouse had sent to our GP, fully informing of him what had happened, details of the inhaler we had been given home, and asking him to monitor her condition going forward.

After our stay in Crosshouse, I feel very confident that if my daughter becomes ill again she will be cared for very well and quickly at Crosshouse Hospital. The doctors and nurses have left me feeling very positive about the hospital experience and I will always remember them for their friendliness and their wonderful way with my daughter, trying to keep her at ease whenever she was checked. The playroom in the ward is also a fantastic facility, and having Cbeebies to watch in her bed also helped a great deal!

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Responses

Response from Martha McCrea, Team Leader, Patient and Community Relations Department, NHS Ayrshire and Arran

Dear Pitababs,

Thank you for sharing your very positive experience at Crosshouse Hospital. It is very heartening to receive such high praise for our services. I am delighted that you have found the standards of care so satisfactory. I shall most certainly convey your appreciation to all concerned.

I hope your daughter continues to make a good recovery and would thank you once again for taking the time and trouble for sharing your experiences.

with kind regards

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