"Treated with no respect by an aggressive doctor"

About: Queen Elizabeth The Queen Mother Hospital

Anything else?

My Mum had a cataract operation yesterday in the day case unit.

She was treated very badly by the doctor, who didn't' acknowledge her as a person at all. My Mum felt like a "thing", and was at one point "told off" by the doctor in an aggressive way. She was treated roughly, without any care or compassion. When the procedure was finished, the doctor just walked out of the room. The nurse and anaesthetist appeared embarrassed to my Mum, and she was then treated by the nurse very sympathetically. My Mum was upset, scared and shaky.

What appalling care, particularly after the Mid Staffordshire report. We shouldn't accept this standard of care and customer service any more. The Trust needs to challenge and weed out staff who behave in this way.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust We are preparing to make a change

Thank you very much for raising your concerns about your mother's care, and I am very sorry to hear that a member of staff behaved in the way you have described. If you would like me to take this forward on your behalf, then please do get in touch by email and I will ensure that we investigate this further. I can be contacted on Julie.pearce1@nhs.net

I hope your mother is recovering from the procedure.

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