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Knee Arthroscopy / Day Surgery

Story from nhs.uk

"Knee Arthroscopy / Day Surgery"

About: Rotherham Hospital

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I was made to feel very welcome throughout my time on the unite from reception and all nursing staff were friendly but very professional.The Consultant and the Anaesthetist were very clear about explaining what would happen to me.The operating staff put me at ease as did the recovery room staff.

I would say it was a very good experience for me with excellent treatment care I would like to thank all of the staff I had contact with on the day

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust 11 years ago
Grace Oldfield
Patient Involvement Manager,
Rotherham NHS Foundation Trust

As part of my role, I support clinical services who undertake patient and public involvement on behalf of The Rotherham NHS Foundation Trust which helps us to develop or redesign our services with patients in mind, from the valuable feedback we are given.

Submitted on 12/03/2013 at 09:42
Published on Care Opinion at 10:31

Dear williamm ellis, thank you for your posting. We appreciate patient feedback and are pleased to learn you had such a positive experience of our services. Please be assured that staff will be informed of your kind comments.

With best wishes,

Grace

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Response from Rotherham Hospital 9 years ago
Rotherham Hospital

Submitted on 24/06/2014 at 12:34
Published on nhs.uk on 25/06/2014 at 04:01

Dear williamm ellis, thank you for your posting. We appreciate patient feedback and are pleased to learn you had such a positive experience of our services. Please be assured that staff will be informed of your kind comments. With best wishes, Grace Please accept our sincere apologies for the significant delay in your receipt of our response. This response to your comment was published via the Patient Opinion website (www.patientopinion.org.uk) on 12/03/13. However, certain factors within the responses process have recently become known to us and subsequently highlighted that our response has not been received by you. Please be assured that the appropriate actions have been taken to ensure this does not happen again in future.

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