"Left in pain"

About: University Hospital Of North Tees

Anything else?

Excellent treatment in surgery and during the day but night staff are not to the same standard, I was asked if I needed pain relief at 10pm but because I'd had some earlier I was told it was too early, not a problem but I'm still sat at the side 6 and a half hours later still no pain relief. At no time to this point, despite I'm still at th side of my bed awake, no staff have since asked me if I still needed it or even bothered to ask if I'm ok, roll on the day staff coming in. A family friend will be dropping me some paracetamol off once he finishes work in a couple of hours.

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Responses

Response from University Hospital Of North Tees

We are glad to hear that the surgery and day staff at our hospital have provided you with excellent care. However, we are sorry to hear that your experience during the night was not adequate. We hope that you are recovering well.

Please contact our patient advice and liaison service at PALS.NT@nth.nhs.uk or phone 01642 624719 if you would like to discuss your experience with us.

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