"A&E visit"

About: Royal Free Hospital

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MY GP sent me to A&E after discussing my case with the specialist medical registrar and I was told I would likely to need admission. I arrived at A&E reception and there was a very long queue to book in. I sat whilst I waited then booked in when it was my turn. I then saw a nurse and triage doctor. After three hours in reception I was called through and saw a junior doctor who then kicked me out the cubicle and I had a hard metal seat to sit on with my undressed ulcerated foot . I sat there until I got a bed at 9pm. Despite telling staff repeatedly I was in pain they had no where for me to wait that was more comfortable. I was in extreme pain so was offerered pain relief but the seat was triggering the pain and spasms . I became agitated and a senior nurse came and told me to behave or leave. I had little empathy from PALS who merely reiterated how busy the deoartment was. IT made me wonder about dignity and respect and how much respect is it making someone in extreme pain on morphine sit in a hard chair for 7 hours? The clinical care from the doctors once on a ward was good-I saw good consultants and their juniors/registrars every day. However my a&e experience was very traumatic and I also found the bed moves at 1am two nights later very wrong. However this is the NHS it seems. Clinically good but the operational management and compassion is severely lacking.

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Response from Royal Free Hospital

Sorry to hear this, if you are not satisfied with the response that you received from PALS, you can make a formal complaint. There are number of ways to do this as explained via this link: http://tinyurl.com/abyq3go

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