"Admission for injury"

About: North Devon District Hospital

Anything else?

I was admitted to A&E at the end of October 2012 and was in for 7 1/2 hrs and the care, attention and subsequent treatments including an operation were absolutely first class from start to finish. I am still getting ongoing physio treatment from ROS which is invaluable to me both for the treatment and reassurance she gives me and I will be coming in eventually for a shoulder operation hopefully soon.

The only thing I would say is that after such an injury, rather than " have a steroid injection and let's see how it settles down", I would have liked to have had a fast-tracked scan to assess the injury so I didn't have to wrap up my self-employed work I had built up over many years as I have been given no indication as to my long term recovery which has now reulted in an ongoing drain on the occupational benefits system.

I am still though very happy with the care I have received.

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Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Mr Palmer

Thank you for taking the time to post your comments regarding your recent visit to the Emergency Department and subsequent treatment. I'm really pleased to see that you are happy with your care overall.

I am a little concerned however about your comments concerning your steroid injection, and would be happy to discuss this with you further if you feel it appropriate, or alternatively you may wish to contact the Patient Advice and Liaison Service (PALS) who can look into this issue in more detail, and put you in touch with the clinician. PALS can be contacted on 01271 314090 should you wish to progress this aspect.

Many thanks


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