"Not happy"

About: University Hospital Of North Durham

Anything else?

My Great Grandmother was admitted following a possible stroke, despite her being 92 and in need of additional care due to her weakness in her left side, she was put in a high bed with no 'cot sides' as far as I am aware, legal requirements are that people over 70 should be put in low beds with sides up. Due to the bed she was assigned she fell out during the night. Doctors then suggested her bruising was from falls at home, the falls she had were during the care at Durham and she also fell in the toilet as she was left unattended despite being told by the family she 'was to walk with supervision', this is not the first time this has happened, other family members have fell out of these high beds with no sides and broken hips.

The hospital was always favoured by our family for its care, however after these situations I have been left angry and in hindsight should have rang Social Services.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your Great Grandmother's admission to University Hospital North Durham in July 2012.

I am very sorry to hear that you were unhappy with her experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774