"Still worrying"

About: Conquest Hospital

Anything else?

I had to attened A&E on Thursday 14th Feb.I arrived at 8am with uncontrolale shaking (due water infection) i sat down and waited for 30 mins before i was seen by a nurse, by this time i had become incoherent and was running a very high tempt. I was left in a side ward while the nurse dissapeared. My wife noticed my deterioration and that i did not know who she was and i still violently shaking. My wife manged to find a doctor and anthoner nurse, who came in and asked if my blood pressure and temp had been done, my wife replied no. They carried out tests that should had been carried out on addmission and immediately moved into Resuscitation telling my wife i was very ill.Then i had to be transported to Eastbourne Hospital.

While my wife and myself are greatfull to Resuscitation team. There is a problem as when you are initially seen and by whom. We had to complaine to the receptionist twice as there was no trearge nurse available.

Conquest you must bo better.

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Responses

Response from Conquest Hospital

Dear Sir

We're sorry and concerned to hear about your experience. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments.

We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you or your wife would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090. In the meantime we will ensure your important comments are passed onto the Matron for A&E.

Thank you for taking the time to provide feedback.

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