"broken arm seen at minor injuries unit on sunday..."

About: The Royal Victoria Infirmary

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Attended on sunday evening with fractured humerus. Was quickly directed by triage to minor injuries, and despite there being quite a number of people there, I was seen within the hour. Both the nursing and X ray staff were very courteous and considerate. I was in a lot of pain, and the nurse was especially kind and gentle, and went to great lengths to avoid causing me additional pain. i would like to pass on my sincere thanks for this - at a time when nurses are under fire for this aspect of their work I can only say that she could not have been more caring. I am sorry I cannot recall her name to send personal thanks, and hope this will be passed on. I had sustained the injury in France and although the medical services there were very efficient, the sense of being cared for was much better in the RVI.

One suggestion - in France the doctor told me exactly when the x-ray was about to be taken, and when he had done it, so I did not have to hold my position for more than a few seconds. Here, no indication was given, so I had to make a huge effort to stay still for longer than was probably necessary. Could the radiographer perhaps adopt a similar approach?

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Responses

Response from The Royal Victoria Infirmary

Many thanks for taking the time to post your positive comments regarding the care and treatment you received when attending the Minor Injuries Unit at the RVI. Your comments have been passed onto the staff working during that period of time. It is always rewarding to receive positive feedback from patients.

In addition thank you for your observations regarding your experience in the radiology department. Your suggestion was forwarded to the radiology manager who has indicated that whilst the radiographer will try to minimise the time that the patient must remain in position, the priority is achieving the best x-ray image possible. Patients should be kept informed at all times about what is happening during any tests or investigations and we apologise if this did not happen at your recent visit. This need will be emphasised with staff as we understand the difficulty in keeping still for an amount of time while the x-ray is positioned and taken.

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