"Very impressed with my experience of the urology team at Princess Alexandra"

About: Princess Alexandra Hospital (Harlow)

(as the patient),

Have been using Bupa and private health for many years now. Last year I got Cancer of the bladder and have now had to retire and use NHS for ongoing treatment.

Visited Princess Alexandra Harlow (urology department) and saw Dr Zia and Mr Potluri. I'm very impressed with their efficiency and professional approach. Beats my experience at Spire.

All points of contact at PA worked as they should.

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Response from Shahid Sardar, Head of Patient Engagement, Patient Safety and Quality, The Princess Alexandra Hospital NHS Trust

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care the first time, every time.

It is really pleasing to receive your feedback and we will ensure that this is fed back to the Urology team. As an organisation we know what kind of experience we want patients and their families to have here. Your description of the care you received does describe exactly the kind of experience we want to ensure we deliver every day, for every patient.

If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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