"Useless telephone staff"

About: Barnet Hospital

Anything else?

Absolutely appalled by the lack of call back from Day Surgery admissions. Left messages every day and several times a day for two weeks and nobody called back. Waiting for a gall bladder removal which is a non-urgent (to them) op. Waiting list at beginning of November was 18 weeks. Now told it is about 26 weeks.

Have always been pleased with the hospital but am now disgusted, not with the medical staff, but the rude ill-mannered people who cannot be bothered to call back even when their message says they will.

They should be investigated and someone should see what it is exactly that they are doing with their time as it is certainly not the job for which they are paid.

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Responses

Response from Barnet Hospital

As an organisation we are committed from learning from specific issues and from any mistakes we have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. We are sorry to hear that your experience of our surgical admissions service was poor and have forwarded your comments to the appropriate manager.

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