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Lack of communication appalling

Story from nhs.uk

"Lack of communication appalling"

About: John Radcliffe Hospital

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I needed to be referred to another practice for a post-cancer follow-up check. I contacted my cardiologist's secretary, who took three months (despite my almost weekly phone calls/voicemails) to figure out that in fact I need to speak to a different doctor to be referred. Had she bothered to put in a little time and effort I would have had the follow-up care I require by now!

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Response from John Radcliffe Hospital 11 years ago
John Radcliffe Hospital

Submitted on 19/02/2013 at 15:34
Published on nhs.uk on 20/02/2013 at 04:15

Thank you for posting comments about your recent experience at the John Radcliffe Hospital - we were sorry to learn of your difficulties in contacting your clinician. We want patients to receive a responsive service so would very much like to know more about your experience so we can improve.

Please be assured that we do value all feedback because it shows us areas where improvements may be possible. My name is Karen Armeanu and I'm the Divisional Nurse for the service. Please call me on 01865 220418 I will happily call you back. Alternatively, you may prefer to email me at karen.armeanu@ouh.nhs.uk. I look forward to talking with you.

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