"TRAQS audiology appointment referral"

First experience of TRAQS. Visited GP at the beginning of October to request a referral to the audiology department. Had not heard anything by the end of Nov so contacted the GPs secretary who phoned me back saying I would receive a phone call later that day or the next. This did not come. A week later I received a letter from TRAQS (first time I had heard of that department). The tone of the letter suggested that my request had been passed to the audiology department on receipt of the phone call from the GPs secretary and that I had to wait for an appointment. Some indication of waiting time would have been appreciated. The later came a couple of weeks later (sooner than I expected).

I attended the clinic and was treated kindly and helpful.