"Told there was delay with my referral"

About: Royal Shrewsbury Hospital / General surgery Telford referral and quality service (TRAQS)

(as the patient),

I was referred by my GP at the end of November and given information of the TRAQS system. Having heard nothing a week later I rang TRAQS to enquire on status. They advised they had only received notification of my case in the last few days. The explanation provided was likely a delay at GPs secretarial team. I was asked to allow further time into the middle of the following week. I had heard nothing by the Wednesday and therefore rang TRAQS the next day. I was then offered an appointment at Shrewsbury Royal Hospital for just before Christmas. This was convenient and accepted. No other choices were offered but this was not a problem to me. As an aside the treatment at Shrewsbury Clinic and pre-operative assessment was excellent.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for your kind comments regarding the staff involved in your care. I will be happy to share them with the staff concerned.