"Departments changed location no staff informed"

Anything else?

The Surgical Department changed locations and no one could locate the new location for over 20 Min. When the main reception department finally found it I went there (Department C) and no one there could locate any staff for over 10 minutes! One nurse was just unhelpful by saying "I've just come back from holiday ask some one else!" I went back to main reception to make a complain they were of no help either. I asked for the PAL department number as there was no one in the office and was told by her to "just wait". Finally when PAL lady did come she told me I should have got the number from the receptionist! A week later I re-phoned the department at 1PM and was told that they will call men back....They never did! Being disabled and in urgent need of the department I feel the service here is Very Very poor at present. I just hope thing can only get better! Even PAL would not take my complaint.."You have to put it in writing" . They will not write what you say and then you sign the "statement". This only discourages complaints.