"Difficulty with arranging appointments and getting results"
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Posted by circumflex (as ),
I was told that I would have my appointments arranged as telephone appointments for my convenience.
As I was not given any information about how it would operate, and being unaware of the fundamental complexity of the arrangement, arranging this has been a shambles.
Instead of one visit to the hospital, so far I have made one visit to the hospital to collect a 24 hour specimen container that I wasn't given at the outset and that my GP doesn't stock, two visits to my GP to book and attend a blood test, and I made six phone calls after nobody called me when I was told they would by two text messages and I'm still none the wiser, and lastly I've written asking them to forward the results to my GP for me to collect - so a third GP trip will be necessary.
This really doesn't seem more convenient for me! And this hasn't concluded yet.
Having put me in to a situation where I have had to formally write asking for this information, it doesn't seem that it will be any more convenient for the NHS either.
I suspect that it would be better if they posted the results to my GP for me to pick up in future, if they cannot be relied upon to honour the commitment in their text messages.