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Which is more important a meeting or a patient?

Posted By Nectar238

"Which is more important a meeting or a patient?"

About: Chelsea & Westminster Hospital / Dermatology

(as the patient),

“patch tests” for allergies necessitate three visits,

1 monday - patch fixed on (all x 78 of them)

2 weds - patches removed

3 friday - verdict from doctor

The appointment was made back in the summer for December. On arrival on the Monday I was told that the friday appointment had been cancelled - a “suit” had called a meeting! So I got very angry. The nurse and consultant involved were really good = duties swapped around and the doc left the meeting to see me. But this should not have happened in the first place. Which is more important a meeting or a patient?

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Responses

Response from Sian Nelson, Membership and Engagement Manager, Chelsea and Westminster Hospital NHS Foundation Trust 11 years ago
Sian Nelson
Membership and Engagement Manager,
Chelsea and Westminster Hospital NHS Foundation Trust

Submitted on 20/02/2013 at 09:23
Published on Care Opinion at 10:32

Hello,

I am sorry to hear about your unsatisfactory experience in the Dermatology unit. I will send your feedback to the Dermatology manager for comment and further respond in a few days.

Would you like to send me your details through the PALS office so we can further investigate - it would help to narrow down the details such as the exact location, date and time of your appointment.

email: pals@chelwest.nhs.uk or telephone 020 3315 6727 - please ask for Sian Nelson

Many thanks for your feedback.

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