"Long waits for A&E eye treatment"

About: St Helier Hospital / Accident and emergency Sutton Hospital / Ophthalmology

(as a relative),

Patient got something in eye, failed to remove it even after holding under running water for 15 mins.

Phoned Sutton eye unit, took 15 mins to get a response, told to come at 2:15 pm. As I got the patient a few meters up the road, he said it had gone but out of courtesy decided to go and explain the situation. Told to come back in the morning if there was a problem.

Went to optician for previously booked eye test, wouldn't do it until the eye had been examined. Told to go to St Helier hospital for antibiotics.

Waited nearly 4 hours, given a tube of ointment, told to get it checked again 4 days later at Sutton.

Phoned again, told to come at 2 30, got there at 3 30 to find that another 20 or so people were told to come at 2 30. Waited till 515, 2 minute check.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Epsom and St Helier University Hospitals NHS Trust

Thank you for your feedback. It seems you waited a particularly long time - four hours to get some antibiotic ointment but it does help when our patients arrive on time for appointments as this actually creates a back log and impacts on other patients so we apologise for long waiting times but part of this is caused by patients themselves arriving late for appointments.

We will ensure your comments are passed on.

Dr James Marsh

Joint Medical Director