"Advice regarding least busy time."

About: Huddersfield Royal Infirmary

(as the patient),

I called HRI Huddersfield, Pathloloy depatment to find out least busy time for my blood test. I asked the question about the least busy time during a day for blood test. I asked because on a previous occasion when I turned up for an X ray appointment I was advised to go back as there was a long waiting list. I wanted to avoid waiting for a long period.

Without any explanation the person who answered the phone repplied 'I don't know' and sopke to me in a tone which signalled me that I have asked the wrong question and should shut up. I ended the call but felt that this person should have more cutomer focused and helpful. I hope that you'll take this issue to improve your customer care response. Thanks.

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Response from Linda Thomas, Calderdale and Huddersfield NHS Foundation Trust

Our apologies for the poor experience you received when contacting our Pathology Department. Customer care is of great importance to us and we are grateful to you for providing feedback. Your comments will be passed on to the department so that they can address the issues you raise.

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