"Stereotactic radiosurgery for trigeminal neuralgia"

About: Royal Hallamshire Hospital

Anything else?

I have now had two treatments for Trigeminal Neuralgia by Stereotactic Radiosurgery, first in 2006 and second in 2012. The first treatment was highly successful and the second became necessary after a sudden recurrence of the symptoms in 2011.

The management of the treatments by the Neurosurgery Day-Care Unit was exemplary. It was well-coordinated by the professions involved, with the emphasis at all times being on patient care.

The only worry that I have is about the 'after-care', particularly the review of progress by the panel of consultants. In my case, the stated review time was not met and I only got to see them many monthgs later after a major recurrence of symptoms and a direct approach to the administrative unit.

I realise that the Stereotactic Radiosurgery Unit is under some presssure and that demand exceeds supply in relation to appointments with the panel. However, when a promise has been given to a patient as to the timescale for review, the patient should be notifieed if the expected time cannot be met. That could be achieved quite easily by establishing a simple 'bring-forward system' in the admin unit. Any IT system could deal with that and patient satisfaction would improve tremendously.

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to give us your feedback about the service you have received form the Stereotactic Radiosurgery Department. I will pass on your kind words.

I apologise for the delay in receiving follow-up appointments and would be happy to look into this further for you. If you would like us to respond to you directly about this please contact our Patient Services Team on 0114 2712400 or PST@sth.nhs.uk with further information

Response from Royal Hallamshire Hospital

Thank you for taking the time to give us your feedback about the service you have received form the Stereotactic Radiosurgery Department. I will pass on your kind words.

I apologise for the delay in receiving follow-up appointments and would be happy to look into this further for you. If you would like us to respond to you directly about this please contact our Patient Services Team on 0114 2712400 or PST@sth.nhs.uk with further information

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