"Unable to get help for dental pain"

About: University Dental Hospital / Dental medicine specialities

(as the patient),

I am at a loss, I live in Manchester and for well over 3 years (nearly four) have been in pain with my teeth, and no matter who I have contacted have they been unable to help me.

I have sent letters and complaints to everyone I can think of or find, none of which has resolved the problems or the pain I am in.

I have now suffered with tooth pain for over three years, and most would find 3 days too much to suffer, I am now at the end and can take no more and can see only one escape from the suffering.

I was referred to the Manchester dental hospital over 3 years ago, but ever since have gone around in circles, no one seems to care. With endless delays and promises, I was told last year that 4 teeth needed to be removed and would be done urgently, I was sent for assessment for the operation, that was then moved to the end of January, then I was told now 7 teeth needed to be removed, they wanted to send me an appointment for another assessment I protested and was seem the same day, but then they said I needed a ECG, now they have said it is 2 months more before I get that, then it will be another wait for another appointment each time months pass of suffering, and will soon be 4 years since I was first seem.

If I was a dog I would have been kindly put to sleep to stop the suffering, but as I am a human I am just left suffering lying in pain day after day, night after night, taking endless pain killers and antibiotics. Why should I have to take legal action to get NHS treatment?

I have no energy to keep fighting any more, and as a last resort I wrote to the PM but no reply, who can I turn to? please?

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Responses

Response from University Dental Hospital

Thank you for your feedback. We are sorry to learn that you experience was not as positive as we would hope on your recent visit to the University Dental Hospital. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. In response to your comment, we can tell you that we are reviewing our reception teams and ensuring all staff are receiving additional training in relation to customer services. Your concerns have also been raised directly with the staff within the patient services team so that they can consider the impact of how their behavior can affect our patients and ensure that others don't experience the same issues as you did. It was very kind of you to compliment the members of professional staff you came into contact with during your visit and your comments will be passed on to the teams. It is difficult to respond to all the posts in a full way often because of a lack of detailed information. Therefore, if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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