"Waiting times for surgery - shambles -"

About: Chase Farm Hospital

Anything else?

Your waiting time for knee replacement states that average waiting time is 12 weeks. When I phoned up and asked for my date, I was told that waiting time is 12 - 18 months. This is outrageous and far from the truth that you are presenting. Needles to say that you have an obligation to let patients know if you cannot fit them in 18 weeks maximum national waiting time. I wrote to management asking for explanation and after 3 weeks still waiting for their reply. Pathetic!

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Responses

Response from Chase Farm Hospital

As an organisation we are committed from learning from specific issues and from any mistakes we have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide.

Please contact the Trust on bcfpals@nhs.net if you wish to provide your details and get a more detailed response form the ward / dept manager

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